American Airways used to be not able to discover a passenger’s bag after his flight used to be canceled, even if she by no means left the airport

  • Ben Werner used to be informed that his baggage may just no longer be discovered after his flight used to be cancelled.

  • American Airways informed passengers that the flight used to be canceled because of loss of gas and dangerous climate.

  • Passengers queued up for his or her baggage till nearly nighttime, however had been informed to go back day after today.

An American Airways passenger used to be informed his baggage may just no longer be discovered after his flight used to be canceled at Ronald Reagan Airport in Washington, DC.

Ben Werner, 38, mentioned the airline informed him they did not know the place his baggage used to be, although he by no means left the airport.

Werner and his spouse had been intended to fly to New Orleans on Thursday, however the flight used to be not on time after which cancelled.

About quarter-hour prior to the scheduled departure time of three:30 p.m., passengers already at the aircraft had been knowledgeable that the pilot used to be no longer provide, so the flight used to be not on time by means of an hour.

Passengers waited at the aircraft for roughly 3 and a part hours after the pilot’s arrival, handiest to learn round 7:30 p.m. that the flight were canceled because of “a mix of climate stipulations and loss of gas.”

“In the beginning they attempted to rebook us to any other flight after ready in line for 2 hours, nevertheless it did not make sense,” Werner informed Insider. “That may imply 3 stops and 16 hours to get there, even if it used to be initially two and a part hours.”

He mentioned they had been informed to get their baggage from luggage declare, nevertheless it used to be stuffed with loads of “offended” and “pissed off” other people ready in line.

With regards to nighttime, safety officers knowledgeable passengers that the bags declare house used to be last and that they will have to go back day after today to assemble their baggage. lacking baggage.

“Safety used to be known as prior to they introduced that no person would obtain their baggage till day after today in anticipation of the group scene as a result of a large number of other people had been very disappointed, cursing and crying,” Werner mentioned.

He mentioned they spent about 12 hours on the airport and felt the placement used to be “grossly out of regulate” and American Airways used to be “totally understaffed.”

Werner, from Woodbridge in Virginia, returned the following morning and used to be informed that his baggage used to be nonetheless on the airport and that he will have to arrive at the carousel sooner or later that day. He waited any other two hours prior to giving up and going house.

American Airways has been contacted for remark.

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